Shipping Policies

Horsepower Performance Parts ships FREE to all locations in the Lower 48 states that does not require utilizing an LTL carrier. Shipping to APO/FPO, Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands is an additional charge.

Please note that there is an additional charge for expedited shipping methods.

We do charge for shipping to Canada. However, the charge does not cover all brokerage fees and taxes.

Shipping Methods

Our free Standard Shipping option is either UPS, FED EX, ONTRAC or USPS, depending on the weight and size of the item. Because the UPS, FED EX and ONTRAC do not deliver to P.O. Boxes.

Standard Shipping

All Standard Shipping orders will ship via UPS, FED EX, ONTRAC or USPS whichever is most cost-effective. In general, orders weighing less than 5lbs will go Priority Mail and heavier boxes will ship Ground. Orders placed M-F before 4:00 PM Eastern Time will ship out within two (2) days (except in cases where an item may be out of stock or order is pending verification)

All packages destined for APO/FPO addresses will ship via USPS, regardless of weight. APO/FPO orders can take up to 1 month to be delivered. Please contact us if your order takes longer than that to arrive.

Guaranteed 3 Day

Orders will be shipped via UPS 3 Day Select OR UPS Ground, depending on your location. Delivery is guaranteed within 3 business days after the ship date. (Saturdays and Sundays are not counted as business/working days) Shipping method is not guaranteed. Orders placed M-F before 4:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification)

Guaranteed 2 Day

Orders will be shipped via UPS 2nd Day Air OR UPS Ground, depending on your location. Delivery is guaranteed within 2 business days after the ship date. (Saturdays and Sundays are not counted as business/working days) Shipping method is not guaranteed.

Guaranteed 1 Day

Orders will be shipped via UPS Next Day Air (Saver will be used where available) OR UPS Ground, depending on your location. Delivery is guaranteed within 1 business day after the ship date. (Saturdays and Sundays are not counted as business/working days)

Canada

Orders will be shipped via UPS Ground.

**Time definite Shipments

(Guaranteed 3 Day, 2 Day and 1 Day) that do not arrive by the end of the day on the scheduled delivery date (due to carrier delays) may have a refund issued to reflect the service that was received. Refunds cannot be issued due to delays from unavailability of the recipient, acts of God, acts of public authority, riots, strikes, labor disputes, civil commotions, disruptions in air or ground transportation networks due to weather phenomena or natural disasters, or in the event that an ordered product is out of stock or has limited availability.

Freight Shipments

When products require shipping on a freight company (LTL), we choose the best rate available for you. Please note that these items will be delivered in a big truck. Shipping to a business is highly recommend as the freight costs will be significantly higher to a residence. You must have a way to unload the product from the truck…i.e. dock, pallet jack or fork lift. It will take approximately 4-5 days for a LTL delivery.

Damaged Shipments

We try our best to prevent damage to all packages during transit by packing each order carefully. From time to time, though, damage will occur despite our precautions.

If you receive an item that has been damaged in shipping, call us immediately and we will have a new product sent to you, and initiate a UPS claim for the item.

Please be sure to hold on to the original packaging and packing material because UPS, in most cases, will need to inspect the items. A UPS representative will contact you to set up a convenient time to inspect the item, and to pick it up. If UPS does not come to inspect the package, or does not take it with them when they do come, please call us, and we will send you a UPS tag to send the damaged product to us.

Undeliverable or Refused Shipments

Packages will be returned to us if the package cannot be delivered due to incomplete or incorrect addresses, is not picked up from a UPS facility, or if the customer refuses delivery. All packages returned to us for the above the reasons can take up to 3 weeks to be processed and charged a restocking fee (the amount of which will be determined upon processing the refused item)

Freight Disclaimer

Please be aware that it is the duty of the customer (consignee) to accept delivery of freight goods consigned to them. The consignee must be present to receive the shipment at the time of delivery. Failure of the consignee to do so may result in a delayed delivery and possible holding of the goods by the carrier. If the carrier is unable to make delivery, storage charges for each day held will accrue. If held, these charges are the responsibility of the customer. In the event that neither the carrier nor Horsepower Performance Parts are able to contact the customer to schedule a delivery, the goods will be returned to Horsepower Performance Parts and the return shipping cost as well as any storage fees will be charged to the customer. In the case of a Refused Freight Shipment without damage, the customer will be responsible for the original shipping, shipping of the freight item back to us, and any storage fees if applicable.

FOR VISIBLE DAMAGE

If the containers in your shipment show visible signs of damage, open them immediately to check the contents and ask the driver to inspect the contents with you. Write a precise description of the damage on both your copy and the carrier’s copy of the delivery receipt. Call us so that we may start a damage claim with the carrier.

FOR CONCEALED LOSS OR DAMAGE

As soon as possible after delivery, unpack and inspect your shipment. Should you discover a concealed loss or damage, contact us immediately to start a claim with UPS Freight. Please make every attempt to leave the containers and packing materials as they were when you first discovered the loss or damage.

NOTE:

The consignee is not justified in refusing a damaged shipment unless the damage has made the goods totally worthless. In cases of partial damage or loss, the customer should accept the entire shipment and determine whether it can be repaired or retained with an allowance. The customer is responsible for any holding or return shipping charges on a refused shipment that UPS Freight deems repairable.