Return Policy

1. Returns will only be accepted within 14 Days of the customer receiving the product, and ONLY if a Return Merchandise Authorization (RMA) number has been issued. Horsepower Performance Parts reserves the right to refuse any package returned to us without authorization. Returns will be processed within ten (10) business days of receipt. Business days does not include weekends, holidays, and the day the package is delivered.
2. Returns are subject to a 20% restock charge plus the original shipping charge. (This includes items that were shipped for Free.) You may choose to receive a store credit, have the remaining balance refunded to the credit card that was used or have a check sent to you if you paid by check.
3. If you receive a damaged, defective, or partial order, please contact us within 48 hours of receipt. If the issue is not reported to the RMA department within this time frame, we reserve the right to refuse the return.
   In the case a replacement product was sent, we will send you UPS tags to return the product back to us. If the original item is not returned within 30 days the customer will be responsible for the cost of the replacement item that was sent.
4. In the event of a defect that occurs outside our return policy, but within the manufacturer warranty, exchange will be handled directly with the manufacturer. The manufacturer will have sole determination of the outcome of the claim. As a courtesy to our customer, Horsepower Performance Parts will be happy to try to facilitate a thorough review of the claim, with the understanding that Horsepower Performance Parts in no way has any input into the final decision (i.e. approvals, denials, fees, etc.).
5. Products (including packaging) must be returned in new, resalable condition. If any component of the returned product is missing, the return procedure will be breached, and Horsepower Performance Parts may, in its sole and absolute discretion, reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s). The condition of the product will be determined at our discretion. Products sent back with damaged or missing packaging will be refused or returned to you at your expense.
6. Any non-defective product returned for a refund will be assessed only the original shipping charges incurred by Horsepower Performance Parts. A Damage and Recovery fee may be deducted if the returned merchandise is not resalable (i.e. damage to product, incomplete product, broken packaging, etc.). Horsepower Performance Parts will not assess a fee to returns of defective items.
7. Customers are responsible for all return shipping charges unless they receive an incorrect (we shipped the wrong product) or defective item. In addition, if returning an item for a refund, the original shipping cost incurred by Horsepower Performance Parts will be deducted from the refund issued.
   When shipping an item back to us, we recommend that you use UPS, FedEx or any other carrier that offers signature confirmation and insurance, as we are not responsible for lost or damaged packages. Additionally, only the signature of an authorized Horsepower Performance Parts employee will suffice as proof of delivery. The customer agrees to bear all shipping and insurance charges, and all risk of loss return product during shipment.
8. Customers are responsible for checking all merchandise for damage or defect when the order is received, and before the item is used. Horsepower Performance Parts will not accept a return of an item that is damaged or defective if it has been used. If the product is damaged during shipment, Horsepower Performance Parts will replace the product at no charge.
9. Horsepower Performance Parts is not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts.
10. Unauthorized returns, refused shipments and undeliverable packages that are returned back to Horsepower Performance Parts can take up to 4 weeks to be processed. The customer will be charged the original and the return shipping fees for any of these instances.
11. Returns will not be accepted for any of the following:
    • Chips and Tuners
    • Any opened electrical
    • Wheel/Tire Packages
    • Opened Exhaust products (removed from original packaging)
    • Hoods
    • Body Kits
    • Any custom-order or made-to-order items
    • Non-defective items that have been used, painted or installed on a vehicle.
    Under no circumstances are mounted and balanced wheels returnable.
    Horsepower Performance Parts reserves the right to change or amend the return policy and procedures at any time without notification.